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Order Processing:
Most orders are processed within 24 hours of receipt. Our processing hours are Monday through Thursday 9:00 am to 5:00 pm CST and Friday 9:00 am to 2:00 pm. Order shipments may be delayed due to bad weather, incorrect address information, or availability of product. We do not ship to APO, FPO or PO Box addresses. We do not ship any orders on Saturday, Sunday or US Holidays.
Shipping:
Shipping cost are determined based on your zipcode and the weight of the shipment.
USPS Standard shipping takes 2-9 business days and there will be no tracking number for this option
USPS Priority Mail Service takes 3-5 days with shipping tracking informations
USPS Overnight with the shipping tracking informations.
We also offer UPS Ground and UPS 3 Days Select only went customers requested. Please allow 3-5 days for UPS Ground
Sales Tax:
myclozzet charges sales tax for all merchandise ordered on this Web site within the state of Oklahoma only. The sales tax total amount will be added on your shopping chart at the time of check out.
Return Policy:
myclozzet will replace a product or isssue a refund at no cost to the customers if the product is delivered with the following conditions:
1. You must notify myclozzet within 48 hours of the day you received the order by contacting [email protected]. Please include your name, contact number, and invoice number on the email.
2. You may return products within 15 days of the order shipment date for a full refund
3. Returned products must be in their original condition and packaging. A product that is returned in a way that cannot be resold will be refused for a refund or credit.
4. Filled out the return form located on the back of your invoice and return with the product.
In the event you choose to return any non-defective items for which you have received a volume pricing discount, your credit will be adjusted for this item based on the quantity you kept.
Processing all returns may take up to 5 business days after we received products. When we receive and process your return, we will notify you via email.
myclozzet will apply credit refund on the following;
Credit Card Refund: If you pay by credit card your refund will be credit back to your credit card. Please allow 2-4 weeks to appear on your credit card statement from the day we have received the returned products.
Paypal Refund: Refund will be issued via Paypal back on your account. Please allow 1-2 weeks from the day we have received the return products.
Other Refund: Company gift certificate or store credits will be given to the customers for the value of the returned products.
PLEASE NOTE- If you received a missing order due to out of stock, or discontinued products, and you received the FREE SHIPPING. myclozzet will issued a store gift certificate or store credits with no cost to the customer for the same value of products.
NO Returns will be accepted under the following conditions:
Any refused shipment sent back to myclozzet does not constitute the right to a refund or credit. The customer will have to make arrangement with myclozzet to receive the refused shipment.
Any return shipment without the proper return form does not constitute the right to a refund or credit and will be refused by myclozzet.
We do not accept returns on any used merchandise, missing beads, cut cord, open bottle of perfume and/ or cologne, partial returns on pre-packaged items, sale, clearance, and discontinued items.
No return will be accepted after 15 days of delivery, regardless of reasons.
Monogrammed or Any Personalized items cannot be returned regardless of reasons. In addition, once an order for a monogrammed or personalized item has been placed, it CANNOT BE CANCELED.
If you have any further questions or concerns, please feel free to contact us.
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